WE VALUE YOUR FEEDBACK
We value your feedback and we will action it in a prompt and efficient manner. To assist us with this please ensure that all fields are completed in the form below. This will allow us to be able to contact you in an efficient manner.
(Please note that we do not action any anonymous complaints.)
HANDLING YOUR FEEDBACK
The way we handle your feedback(s) as follows:
1. Once we’ve received your completed online form, we will register a log of this form.
2. Within 48 hours of receipt of the feedback we will review and make contact.
3. Our review will also include immediate action to be taken, where required, to ensure that where the complaint relates to matter of emergency they are attended to promptly.
4. Once we contact you we will address your complaints over the phone and if required organise for a face to face meeting.
5. We will address the issues which are jointly agreed upon within an appropriate time.
6. We will then contact you to ensure that you are happy with the resolution.
We are here to work through the feedbacks lodged in a co-operative and efficient manner.